AT&T Labs Research — Leading Invention, Driving Innovation

The present invention relates generally to restoration of low priority services in a network. More particularly, the invention encompasses a method and an apparatus for delaying the start of the restoration of low priority services in a communication network. The invention further includes multiple schemes for restoring low priority services. The network could consist of optical, ATM, FR, or IP/MPLS switches and cross-connects.

The present invention relates generally to routing of circuits in a network. More particularly, the invention encompasses a method and an apparatus for routing circuits using dynamic self-adjusting link weights within a network. The invention further includes multiple schemes for routing circuits with dynamic self-adjusting link weights in a SCN (Switched Communication Network). The network could consist of optical, ATM, FR, or IP/MPLS switches and cross-connects.

A method and a system for allocating restoration capacity in a network link in a communications network provides that a common pool of communication capacity is provisioned in a network link, such that the common pool of communication capacity includes spare capacity for new service and restoration capacity. A pool of pre-allocated communication capacity for future growth of at least one connection in the network link is also provisioned. The pool of pre-allocated communication capacity for future growth is available for restoration capacity, but not for spare capacity for new service. The communications network can be, for example, a private line (PL) network, a SONET-based network, an Asynchronous Transfer Mode (ATM)-based network, an Internet Protocol/MultiProtocol Label Switching (IP/MPLS)-based network or a frame relay (FR)-based network.

Calls may be distributed and load balancing maintained for a distributed automatic call distributor (ACD) system by simulating a central FIFO queue at the central routing point of the system. The simulated FIFO queue either requires that the number of calls in queue and the oldest call waiting time of calls at each automatic call distributor be periodically provided to the central routing point or event-based data be provided on each call answered in the system or not routed by the central routing point. Deviations from FIFO order of service recorded at the simulated FIFO queue may signal the need for requiring a call at another automatic call distributor. With additional information on agents available, the call removal rate may be estimated. Also, delay estimates may be updated based on comparing actual and estimated delays over time. The routing point may be updated with traffic data through, for example, a known telemarketing operations performance management system (TOPMS) or directly from the automatic call distributors via the toll telecommunications network.